National Consumer Helpline: Geysers and heaters in winter and electronic appliances like AC in summer usually increase electricity consumption. In such a situation, it is considered normal to have high electricity bill. But many times it is also seen that despite the use of these appliances being very less or not at all, the electricity bill comes much higher than expected. In such a situation, ignoring it can be costly because it could be due to meter reading error, wrong charging or technical glitch to the system.
If you notice any discrepancy in the bill, take immediate action
If there is any mistake in your electricity bill, if the bill is unusually high, wrong charges have been added to it or any kind of false claim has been made, then there is no need to panic. Now for this there will be neither need to visit the electricity department offices nor stand in long queues. The government has provided the facility to consumers to lodge online complaints sitting at home. The special thing is that even if the electricity bill is not reaching your house, you can still file a complaint.
The government itself gave information
The Consumer Affairs Department of the Central Government has shared information about this facility through its official X account. The department said in a tweet that if there is any discrepancy in the bill, irregularity in prices or false promises, then immediately contact the National Consumer Helpline. Consumers can lodge their complaint through both call and WhatsApp.
Contact on these numbers
According to government information, the toll-free number of the National Consumer Helpline is 1915. At the same time, the number 8800001915 has been made available for filing complaints through WhatsApp. It has now become easier than ever to register problems to electricity bill through these numbers. Consumers living in any part of the country can avail this service.
Easy way to lodge complaint through WhatsApp
It is very simple to complain through WhatsApp. First of all save the number 8800001915 in your phone. After this, open WhatsApp and go to New Chat and send a message to this number. If you do not want to save the number, you can paste the number in the search bar of New Chat. After opening the chat, just type “Hi” Send it in writing. After this, click on Register Grievance from the options on the screen. Now fill your name, mobile number, state and necessary information to the complaint. Also tell what type of bill you are complaining about. After filling all the details your complaint will be registered.
Complaint not only about electricity bill but also about other bills
This facility is not limited to electricity bill only. Through the National Consumer Helpline, you can lodge a complaint regarding any type of bill error. If you complain in time, the wrong bill can also be resolved quickly.
Big relief for consumers
This initiative of the government is proving to be a relief for the consumers. There is no need to download any app nor the hassle of visiting the website and filling long forms. You can get solution to your electricity bill or other bill problem just by registering a complaint through WhatsApp.
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