Insurance Claim Rejection: Google Today it has become an important part of everyone’s life. Not only people, now insurance companies are also starting to depend on Google’s services. Think, if you are admitted to the hospital to get treatment for any disease, despite submitting all medical documents, the company rejects your claim? Yes, now companies are resorting to Google Location Timeline to confirm the patient’s hospitalization.
Claim rejected if Google location is not found
A similar case came to light with a person named Vallabh Motka. His claim was rejected only because the patient’s Google Timeline was not matching the hospital’s location. According to the report, the location of the patient in Google data was not recorded in the hospital, on which the company assumed that the patient was not admitted to the hospital.
What is the whole matter?
According to the Economic Times report, Vallabh Motka had taken a mediclaim policy of Rs 6.5 lakh from Go Digit General Insurance, which was valid till 21 February 2025. On 11 September 2024, he was admitted to the hospital after having viral pneumonia and discharged on 14 September. The total bill of the hospital came to Rs 48,251. But when he claimed, the company dismissed the claim, saying that the patient’s Google Timeline was not showing the location of the hospital. After this, Motka approached the Consumer Forum. The forum ordered the company to pay Rs 48,251 to the company after hearing.
Can insurance companies do this?
This case raises an important question: Can insurance companies use private digital data such as Google Timeline to confirm the claims to health insurance? Experts believe that the use of such personal data without clear legal provision can be considered a violation of the right to privacy.
Go Digit’s side
The company spokesperson says that the patient’s Google timeline data was taken with their consent. Nevertheless, the Consumer Forum dismissed the claim of the insurance company, assuming the doctor’s certificate presented by Motka as correct. This case not only raises questions on the investigation process of insurance companies, but also gives rise to new debate to privacy and digital data security.
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