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Google has become an important part of people's lives; now, not only people but also insurance companies have started depending on Google services. Imagine that you got admitted to the hospital for treatment of a disease, and you also submitted all your documents for insurance, but despite this, what if the company rejects the claim? Now, companies have started rejecting people's claims because the patient's Google location was not the hospital. Before rejecting or approving the claim, companies have now started checking whether the patient's Google location was really the hospital or not.

Many people may find this illegal. A person named Vallabh Motka also experienced the same thing when his claim was rejected because the patient's location did not match the patient's Google timeline. The patient's location on Google timeline was not at the hospital, due to which the claim was rejected.

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What is the whole matter?

According to the Economic Times report, Vallabh Motka had bought a medical insurance policy of Rs 6.5 lakh from Go Digit General Insurance, which was to expire on February 21, 2025. On September 11, 2024, he was admitted to the hospital due to viral pneumonia and was discharged on September 14. The hospital bill was Rs 48251, but Go Digit refused to pay the claim because the patient's Google timeline was not showing the location of the hospital.

If explained in simple language, the company has given the reason for rejecting the claim that the location of the hospital was not on the patient's Google timeline. Due to a lack of location, the company feels that the patient was not in the hospital. After the claim was rejected by the company, the policyholder filed a complaint in the consumer forum, where the forum directed the company to pay the claimed amount of Rs 48,251.

What does Go Digit have to say?

According to the company spokesperson, the data from Google Timeline was acquired only after consent. However, despite presenting all the facts, the forum rejected the claim of GO Digit on the basis of the doctor's certificate provided by Motka.

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