The District Consumer Disputes Redressal Commission (DCDRC) has ordered Maruti Suzuki and its authorised service centre, Deep Motors in Azamgarh, to either repair or replace a customer’s Dzire engine within 45 days. A penalty of Rs 300 per day will be levied if the deadline is missed, a TOI report stated. The commission also directed Bajaj Allianz to pay Rs 94,913 to the service centre for external repairs. Additionally, Maruti Suzuki, Deep Motors, and the insurance company are jointly required to pay Rs 50,000 to the consumer for causing mental agony.
Singh filed a complaint with the DCDRC on May 17, 2019. He said Maruti Suzuki directed him to contact Deep Motors, which issued a complaint number for insurance purposes. Singh later approached the service centre on October 25, 2018, where he was told servicing would take ten days.
Maruti Suzuki’s counsel argued that warranty does not cover accident-related damage. The commission rejected this, noting that Singh proved the engine had no accident damage and reached the service station under its own power.
The ruling emphasises that both the carmaker and insurers are accountable for timely resolution of post-accident repairs and consumer grievances.
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Background of the case
Indirapuram resident Ghanashyam Singh bought a Maruti Dzire from Magic Auto, Delhi, on June 26, 2017. On October 22, 2018, Singh met with an accident, after which the car developed an engine issue. Singh approached Maruti Suzuki, its service centre, and the insurance company, but his problem was not resolved.Singh filed a complaint with the DCDRC on May 17, 2019. He said Maruti Suzuki directed him to contact Deep Motors, which issued a complaint number for insurance purposes. Singh later approached the service centre on October 25, 2018, where he was told servicing would take ten days.
Insurance claim dispute
Bajaj Allianz rejected Singh’s insurance claim, stating the engine was forcibly run after seizing. Singh countered, saying, "When I handed over the car, the engine was in running condition, and there was no mention of any snag."Maruti Suzuki’s counsel argued that warranty does not cover accident-related damage. The commission rejected this, noting that Singh proved the engine had no accident damage and reached the service station under its own power.
Commission ruling
The authorised insurance surveyor estimated external damages at Rs 77,986 and depreciation at Rs 16,927. The commission ruled: "The insurance company has to pay the amount of Rs 94,913 to the service centre while the service centre has to get the car repaired."The ruling emphasises that both the carmaker and insurers are accountable for timely resolution of post-accident repairs and consumer grievances.
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