The regulatory environment globally is complicated because each market is different and regions around the world need to make their own regulatory decisions, PayPal CEO Alex Chriss said on Tuesday.
"We work very hard with regulators to meet their needs, but also push the envelope to help consumers," Chriss said during a panel discussion at the Global Fintech Fest in Mumbai.
The PayPal CEO added that as a global organisation, PayPal has government relations teams and employees dedicated to serving both regulatory requirements and consumer needs worldwide.
Chriss highlighted PayPal’s partnership with the National Payments Corporation of India (NPCI), noting that the NPCI-operated Unified Payments Interface (UPI) is the first payments system partner on PayPal World, a platform connecting digital wallets for international shopping and money transfers.
PayPal World had earlier said it integrates five major wallets globally, including India’s UPI, China’s TenPay Global, Mexico’s Mercado Pago, and US-based PayPal and Venmo. The tie-up enables Indian UPI users to shop from international merchants using their UPI app, reducing friction in cross-border payments.
In an earlier interview with ET, Chriss said that while countries such as India have rapidly digitised cash and expanded digital wallet ecosystems, real growth in global commerce will come only when these country-specific systems become interoperable. He added that PayPal is focused on cross-border payments and aims to leverage UPI’s scale to expand access for Indian consumers.
Chriss took over as PayPal CEO in September 2023, succeeding Dan Schulman. He had previously led American financial software company Intuit’s small-business division.
US-based PayPal exited India’s domestic payments business in 2021 but continued operating in the cross-border payments segment. In May 2025, it received in-principle approval from the Reserve Bank of India to operate as a cross-border payments aggregator.
"India, the way I think about it, is not just a domestic market. Everywhere I travel around the world, there are remittances where India plays a critical role. There's commerce where India plays a critical role," Chriss said. "So I would rather have us spend our time and energy creating those connections across the world and let incredible products that consumers domestically know and love win the market."
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"We work very hard with regulators to meet their needs, but also push the envelope to help consumers," Chriss said during a panel discussion at the Global Fintech Fest in Mumbai.
The PayPal CEO added that as a global organisation, PayPal has government relations teams and employees dedicated to serving both regulatory requirements and consumer needs worldwide.
Chriss highlighted PayPal’s partnership with the National Payments Corporation of India (NPCI), noting that the NPCI-operated Unified Payments Interface (UPI) is the first payments system partner on PayPal World, a platform connecting digital wallets for international shopping and money transfers.
PayPal World had earlier said it integrates five major wallets globally, including India’s UPI, China’s TenPay Global, Mexico’s Mercado Pago, and US-based PayPal and Venmo. The tie-up enables Indian UPI users to shop from international merchants using their UPI app, reducing friction in cross-border payments.
In an earlier interview with ET, Chriss said that while countries such as India have rapidly digitised cash and expanded digital wallet ecosystems, real growth in global commerce will come only when these country-specific systems become interoperable. He added that PayPal is focused on cross-border payments and aims to leverage UPI’s scale to expand access for Indian consumers.
Chriss took over as PayPal CEO in September 2023, succeeding Dan Schulman. He had previously led American financial software company Intuit’s small-business division.
US-based PayPal exited India’s domestic payments business in 2021 but continued operating in the cross-border payments segment. In May 2025, it received in-principle approval from the Reserve Bank of India to operate as a cross-border payments aggregator.
"India, the way I think about it, is not just a domestic market. Everywhere I travel around the world, there are remittances where India plays a critical role. There's commerce where India plays a critical role," Chriss said. "So I would rather have us spend our time and energy creating those connections across the world and let incredible products that consumers domestically know and love win the market."
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