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Thomas Kurian: In the past few years Artificial Intelligence The use of (AI) has increased drastically. This led to many companies, especially in tech companies, Imprisonment (Layoffs) are being threatened with a large number of jobs. OpenAI CEO (Openai CEO) Sam Altman has said that AI will replace 5% jobs. However, Thomas Kurian (Thomas Kurian) CEO of Google Cloud has made it clear that the fear of going to the job is unnecessary. In an interview to ‘Big Technology’, Thomas Kurien made an important opinion on the role of AI.

The exact role of AI

According to Thomas Kurien, AI is not to completely finish men’s jobs, but have been created to help them do better. Kurien said, “AI is not replacing employees, but he is helping them to meet the responsibilities and expectations of growing work.” According to them, the current role of AI is to fill the gap between human ability and their potential (GAP), not completely replacing them.

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AI gives customers fast and accurate answers

Thomas Kurien gave an example of AI-based platform ‘Google Customer Engagement Suit’ Google Customer Engagement Suite. This platform helps customer service teams. According to Kurien, no clients using this platform have been deducted from the employees. On the contrary, AI does not need to call customers frequently as they receive fast and accurate answers. He said, “When we started this first, people asked – will not need agents now? But that didn’t happen. None of our clients have removed the employee.”

A positive approach to Google’s leadership

Kurien, who came to Google after working for more than 3 years in Oracle, is one of the Take Leaders who have a positive attitude toward AI. Recently, Google CEO Sundar Pichai has also said that the productivity of Google engineers has increased by about 5% due to AI.

Conclusion

Both Kurien and Pichai believe that AI is an accelerator, not an automator. That is, AI does not replace people, but also increase the speed and efficiency of their work. In the words of Thomas Kurien, “AI’s true purpose is to help people to ‘keep up’ in this fast -changing world, not to push them out.”

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