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Amazon cloud computing outage disrupts Snapchat, many other online services

24htopnews | October 20, 2025 7:42 PM CST

San Francisco: Amazon said its cloud computing service was recovering from a major outage that disrupted online activity around the world.

Amazon Web Services provides remote computing services to many governments, universities and companies, including The Associated Press.

On DownDetector, a website that tracks online outages, users reported issues with Snapchat, Roblox, Fortnite, online broker Robinhood, the McDonald’s app and many other services. Coinbase and Signal both said on X that they were experiencing issues related to the AWS outage.

Following is the list of websites and apps impacted by AWS outage.

Amazon.com
Prime Video
Alexa
Robinhood
Snapchat
Perplexity AI
Venmo
Canvas by Instructure
Crunchyroll
Roblox
Whatnot
Rainbow Six Siege
Coinbase
Canva
Duolingo
Goodreads
Ring
The New York Times
Life360
Fortnite
Apple TV
Verizon
Chime
McDonald’s App
CollegeBoard
Wordle
PUBG Battlegrounds
OpenAI
Vimeo
Twitch
Shopify
Google Maps
Claude (Anthropic)
Cursor
Dialpad
Microsoft Azure
reCAPTCHA
YouTube
Gmail
Khan Academy
NPM
Dragon Ball
AT&T
DoorDash
Spotify
Google Cloud
Discord
Google
Google Meet
Character.AI
Rocket League
Cloudflare
Google Nest
Pokémon Trading Card Game
FuboTV
HighLevel
Box
Etsy
Google Drive
Mailchimp

The first signs of trouble emerged at around 3:11 a.m. Eastern Time, when Amazon Web Services reported on its Health Dashboard that it is “investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region.”

Later, the company reported that there were “significant error rates” and that engineers were “actively working” on the problem.

Around 6 a.m. Eastern Time, the company said that it was seeing recovery across most of the affected services. “We can confirm global services and features that rely on US-EAST-1 have also recovered,” it said, adding that it is working on a “full resolution.”

AWS customers include some of the world’s biggest businesses and organizations.

“So much of the world now relies on these three or four big (cloud) compute companies who provide the underlying infrastructure that when there’s an issue like this, it can be really impactful across a broad range, a broad spectrum” of online services, said Patrick Burgess, a cybersecurity expert at UK-based BCS, The Chartered Institute for IT.

With inputs from AP