Tata Communications on Tuesday announced the acquisition of a 51% stake in Commotion Inc., an AI-native enterprise SaaS company with operations in the United States and India. The acquisition marks a major step towards strengthening AI adoption across Tata Communications’ Digital Fabric portfolio.
The acquisition will mainly enhance Tata Communications’ Customer Interaction Suite, which includes Tata Communications Kaleyra. By integrating Commotion’s orchestration engine with Kaleyra’s core systems, such as channels, the Kaleyra TX Hub, and CCaaS, the company aims to automate and guide end-to-end customer journeys. This shift is expected to move interactions from reactive responses to predictive and generative engagement across touchpoints.
Commotion currently supports global enterprises through three core offerings:
The platform brings together Voice AI, an Agentic AI Builder, and Omnichannel Journey Orchestration, enabling companies to automate complex workloads and deliver personalised experiences at scale while improving back-end operations.
Tata Communications stated that acquiring Commotion will not only benefit its customers but also accelerate its own transition into an AI-first organisation. With Commotion now embedded into the Digital Fabric, the company aims to support enterprises looking to move from AI trials to large-scale, business-critical transformation.
A. S. Lakshminarayanan, MD & CEO of Tata Communications, said the acquisition is a “significant step” in redefining customer experience in the AI era. According to him, early integration of Commotion into Kaleyra has already shown strong customer traction and will further enhance the intelligence and adaptability of its Digital Fabric.
Commotion CEO Murali Swaminathan called the acquisition a milestone built on “shared purpose” and praised the synergy between Commotion’s innovation and Tata Communications’ global brand presence. He added that the partnership aims to responsibly scale AI solutions across industries and “transform the way the world works.”
The acquisition will mainly enhance Tata Communications’ Customer Interaction Suite, which includes Tata Communications Kaleyra. By integrating Commotion’s orchestration engine with Kaleyra’s core systems, such as channels, the Kaleyra TX Hub, and CCaaS, the company aims to automate and guide end-to-end customer journeys. This shift is expected to move interactions from reactive responses to predictive and generative engagement across touchpoints.
Commotion currently supports global enterprises through three core offerings:
- Omnichannel CX automation for real-time, data-driven and hyper-personalised communication
- Voice AI solutions powered by ultra-low-latency speech-to-speech AI models
- Autonomous digital agents that are intelligent, compliant, and capable of handling continuous customer-facing and internal enterprise tasks
The platform brings together Voice AI, an Agentic AI Builder, and Omnichannel Journey Orchestration, enabling companies to automate complex workloads and deliver personalised experiences at scale while improving back-end operations.
Tata Communications stated that acquiring Commotion will not only benefit its customers but also accelerate its own transition into an AI-first organisation. With Commotion now embedded into the Digital Fabric, the company aims to support enterprises looking to move from AI trials to large-scale, business-critical transformation.
A. S. Lakshminarayanan, MD & CEO of Tata Communications, said the acquisition is a “significant step” in redefining customer experience in the AI era. According to him, early integration of Commotion into Kaleyra has already shown strong customer traction and will further enhance the intelligence and adaptability of its Digital Fabric.
Commotion CEO Murali Swaminathan called the acquisition a milestone built on “shared purpose” and praised the synergy between Commotion’s innovation and Tata Communications’ global brand presence. He added that the partnership aims to responsibly scale AI solutions across industries and “transform the way the world works.”
