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The Central Government, through the Central Pension Accounting Office (CPAO), has directed the Central Pension Processing Centers (CPPCs) of all authorized banks to ensure the timely delivery of monthly pension payment slips to every central civil pensioner and family pensioner. This move aims to address the growing number of complaints from pensioners, many of whom were experiencing difficulties due to the non-timely receipt of their pension slips.

Why was this directive issued?
The Department of Expenditure, Ministry of Finance, clarified that a letter related to pensioners was issued in February 2024. Despite this, many pensioners are still not receiving their pension payment slips on time. Pension slips contain important information such as the credited pension amount, deductions, revisions, and arrears. This information is crucial for pensioners in financial planning and record-keeping.

In its new directive, the CPAO stated that no pensioner should miss their payment slips. All bank CPPCs have been mandated to send pension slips to pensioners through all digital channels, including email, SMS, and WhatsApp, immediately after pension credit.

How will pension slips be received?
Pensioners will no longer need to take any additional steps to receive their pension slips. Bank CPPCs will send the slips to pensioners' registered mobile numbers or email addresses immediately after pension credit. If the pensioner's email address is unavailable, the bank will be required to provide it. This will ensure that every pensioner receives the slips in a timely and accessible format.

This way, regardless of age or technical knowledge, pensioners will be able to easily read and understand their pension slips. Furthermore, receiving the slips digitally will make it easier for pensioners to track their financial records.

Benefits for Pensioners
With this facility, pensioners will now be able to plan their finances with timely and accurate information. They will also not miss any updates on arrears, deductions, or revisions. Digitally received slips will also allow people to keep their pension records secure. This change will provide both financial transparency and convenience to pensioners. Both the government and banks will now ensure that pensioners receive accurate and timely accounts for their hard-earned money.

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