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IndiGo CEO DGCA Notice: India's aviation industry is going through a big crisis these days. The country's largest airline Indigo has been struggling with delays, cancellations and operational glitches for the last several days. Now taking major action in this matter, DGCA (Directorate General of Civil Aviation) has issued a show-cause notice to IndiGo CEO Peter Albers. DGCA has clearly said that due to the continuously deteriorating operational system of IndiGo, passengers have to face a lot of problems, losses and stress. The CEO has been given 24 hours to respond. If no reply is given then strict action will be taken.

Why such a big action against Indigo?

It was told in the DGCA notice that the entire network of IndiGo is going through a kind of operational collapse for the last several days. According to the notice, the main reason for this poor situation is the non-implementation by IndiGo of the necessary arrangements which were required for the smooth compliance of the FDTL scheme (Flight Duty Time Limit) of DGCA. That means the preparations were incomplete and due to this the entire system faltered. Along with this, DGCA also said that there was a big lack of planning on the part of Indigo, monitoring was weak, management of staff and resources was very poor. The most serious thing is that the airline could not even provide necessary facilities and information to the passengers in situations like cancellation, long delay and denied boarding.

More than 850 flights canceled

The situation was worst on Saturday. More than 850 flights were canceled in a single day. At the airports, passengers said that there were long queues, connecting flights were missed, baggage was not received on time, there was no one to provide information. Huge chaos was seen in major airports of the country like Delhi, Mumbai, Bengaluru and Hyderabad.

Ministry of Civil Aviation gave strict orders

Considering the seriousness of the situation, the Ministry immediately issued several orders to IndiGo. It has been ordered to clear all pending refunds by Sunday evening, deliver the separated baggage to the passengers in two days, create a special support cell for the passengers and provide real-time updates and complaint redressal. The ministry has clearly said that passengers should not face any more problems.

Air India Group ready to help passengers

After the increasing problems of IndiGo, Air India Group i.e. Air India and Air India Express have come forward to help the passengers. He has taken these steps for relief. Flight fares were capped so that prices do not increase suddenly. One-time free change and cancellation facility is provided. Along with this, additional staff has been deployed and seats have been increased on the routes. Where possible, economy passengers will also be given a free upgrade to an upper class. Apart from this, additional flights are also being run if needed, so that the passengers and their baggage can be transported to the destination as soon as possible.