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He grew up in slums of Mumbai. Today, entrepreneur has devoted his life in helping the poor
ET Online | January 26, 2026 7:57 PM CST

Synopsis

Hussain Mansuri rose from a Mumbai slum to dedicate his life to helping the city's poor. His journey, marked by struggle and empathy, shows the power of kindness. After facing job rejections, he found fulfillment in service. A viral video of a simple act of kindness brought him widespread recognition.

Hussain Mansuri is a Mumbai-based entrepreneur and philanthropist
He was raised amid the narrow lanes and cramped homes of a Mumbai slum, where daily survival itself was a challenge. Today, that same boy has devoted his entire existence to uplifting the poor and overlooked communities of the city that shaped him. In a deeply moving account shared with The Humans of Bombay, Hussain Mansuri traced his journey from deprivation to purpose, shaped by struggle, empathy, and an unshakable belief in human kindness.

Hussain spent his childhood in a household where even necessities were hard to secure. Despite limited means, his parents poured all their strength and savings into ensuring he received an English-medium education, hoping it would open doors they never had access to. Academically, he did not stand out, but books became his refuge. He gravitated toward reading about life, philosophy, and spirituality, finding wisdom that went far beyond textbooks. Those pages instilled in him values no classroom lesson ever could—understanding others’ pain, practicing compassion, and daring to care in a harsh world.

After completing college, Hussain entered the job market filled with hope, only to be met with repeated disappointment. His limited command of English became a barrier, interviews led nowhere, and rejection slowly became familiar. In 2009, he finally secured his first role in accounting. While it provided stability, the routine slowly drained him. Sitting at a desk all day felt suffocating, and he realized that his true strength lay in interacting with people, not numbers on a screen. That realization marked a turning point—he understood that his calling was service, not spreadsheets.


In 2011, Hussain joined an airline as ground staff, where helping travelers brought him genuine fulfillment. Assisting people through stressful moments became deeply meaningful to him. On one occasion, he even risked disciplinary action to help a struggling couple with a Kuwait visa, driven by his own memories of how life-altering small opportunities can be for families with limited resources.

Later, he left aviation after being promised a business opportunity that never materialized. Left without income or savings, he borrowed money wherever he could and opened a tiny garment stall beneath a bridge. Business was slow, and on quiet days, he personally carried customers’ shopping bags to build trust and ensure they returned. Those difficult years strengthened his resilience, grounded him in humility, and reinforced the importance of sincere human connection.

One ordinary evening at a roadside tea stall changed everything. Hussain noticed an exhausted woman, bought her a cup of tea, and sat with her. A friend recorded the moment. Months later, he paired the video with a reflective message about staying humble and shared it online. The clip resonated far beyond expectation, propelling him from a few thousand followers to millions and revealing how far simple acts of kindness can travel.

Today, Hussain runs his own business, yet service remains at the core of his life. Whether sharing food, speaking kindly to workers, or feeding large groups outside hospitals, he strives to remain approachable and compassionate. Through his journey, he has learned that real richness lies not in wealth or status, but in the power to give, to care, and to make another person’s life a little easier.


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