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In a major step towards simplifying digital services for passengers, Indian Railways is set to discontinue its popular UTSonMobile (UTS) app and shift all ticketing and passenger services to a single integrated platform — the RailOne Super App. According to official updates, the UTS app will be phased out from March 1, 2026, marking a significant transformation in the railway’s digital ecosystem.

The move aims to eliminate the confusion caused by multiple apps and platforms that passengers previously had to rely on for different services such as reserved tickets, unreserved tickets, refunds, complaints, and train tracking.

Why Indian Railways Is Closing the UTS App

Until now, railway passengers needed separate platforms for different purposes. The UTS app was used mainly for unreserved and platform tickets, while reserved tickets were booked through IRCTC. This often led to inconvenience, especially for regular commuters and occasional travelers unfamiliar with multiple apps.

To address this issue, Indian Railways has decided to consolidate all passenger-facing digital services into a single, unified application. Many features of the UTS app have already been withdrawn, and users are being encouraged to transition to the new RailOne platform well ahead of the official shutdown date.

What Is the RailOne Super App?

The RailOne Super App was launched in July 2025 by Centre for Railway Information Systems (CRIS) as part of Indian Railways’ broader digital modernization initiative. Designed as a one-stop solution, RailOne brings together multiple railway services that were earlier scattered across different apps and websites.

With a single login, users can now access almost every major passenger service offered by Indian Railways, making the travel experience smoother, faster, and more transparent.

Ticket Booking and Savings Benefits

One of the biggest advantages of the RailOne app is its comprehensive ticketing capability. Passengers can book:

• Reserved tickets

• Unreserved tickets

• Platform tickets

• Tatkal tickets

Additionally, Indian Railways is offering a 3% savings on every journey booked through the RailOne app for unreserved tickets, making it a cost-effective option for daily commuters and short-distance travelers.

Key Features Available on RailOne

RailOne is not limited to ticket booking alone. The app integrates a wide range of passenger-centric services, including:

• Live train running status

• PNR status tracking

• Coach and seat position details

• On-seat food ordering via e-Catering

• Refund processing through R-Wallet

• Complaint registration and assistance via Rail Madad

These features allow passengers to manage their entire journey from a single app without switching between platforms.

Secure Login and Payment Options

RailOne supports multiple authentication methods to ensure both convenience and security. Users can log in using existing IRCTC or UTS credentials and verify themselves via mPIN, biometric authentication, or Aadhaar-based verification.

For payments, the app supports UPI, digital wallets, and the railway’s R-Wallet system, offering secure and seamless transactions for all services.

How RailOne Improves Passenger Experience

By consolidating all services into one app, Indian Railways aims to reduce technical issues, improve response times, and offer a more intuitive interface. The single-platform approach also helps in faster grievance redressal, real-time updates, and better coordination between different railway departments.

Officials believe that this digital overhaul will not only save passengers time and money but also significantly improve transparency and efficiency across railway operations.

What Passengers Should Do Next

Passengers who are still using the UTS app are advised to download the RailOne Super App and familiarize themselves with its features before March 2026. Since UTS services are gradually being discontinued, switching early will ensure uninterrupted access to ticket booking and other essential railway services.

Final Takeaway

The closure of the UTS app and the launch of RailOne as a unified digital platform marks a major milestone in Indian Railways’ journey towards smarter, passenger-friendly services. With ticket booking, live updates, refunds, food ordering, and complaints all available in one place — along with added savings — RailOne is set to become the primary digital companion for millions of railway यात्रियों across India.