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AI Chatbot in Railways: Railways is such a reliable means through which millions and crores of people travel every day. Often, during long distance journeys, passengers have to face many problems, due to which passengers become very worried. In view of these problems of the passengers, Railways is going to start a new initiative, under which now all the problems of the passengers will be solved within a few minutes. On one hand, AI is dominant in every sector, on the other hand now Railways is also going to bring AI technology to help the passengers. Under this initiative, passengers will get relief from all the troubles faced during the journey.

AI will help passengers

Actually, keeping in mind the convenience of passengers, Railways is preparing to introduce AI chatbot facility on WhatsApp. With the help of this chatbot, passengers can lodge their complaint at any time. Railway officials say that all the complaints received through this chatbot will be resolved immediately. Besides, better facilities will be provided to the passengers, so that they can travel comfortably without any problem.

Has beta testing started?

Let us tell you that at present, passengers lodge complaints on railway helpline number 139 for any kind of problem during the journey, which often takes a lot of time to be resolved. But now through this AI Chatbot facility of Indian Railways, problems will be solved faster than before. According to the information, Railways is testing this facility in the areas of Northern Railway and East Central Railway and soon it will be implemented in the entire country.

How to complain on which number?

• A senior railway official said that after the launch of RailMadad’s AI Chatbot facility, passengers will be able to lodge any complaint by sending a WhatsApp message to number 7982139139.
• Apart from this, they will also be able to get the necessary information through this, the answer to which will be available in just a few seconds.
• Officials say that this will lead to lack of support from additional apps like helpline number 139 or website navigation, where passengers often do not get timely responses.
• Now with the introduction of this AI chatbot facility, Railways will ensure immediate resolution of all the problems without any delay.

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What do railway officials say?

Railway officials further said that passengers just have to send their complaint, which also includes the facility of voice note, and even the biggest problems will be resolved immediately. He said that this facility will make the RailMadad portal more powerful and the system of helpline number 139 for complaints will also be made stronger and simpler than before.