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Goldman gave its 47,000 employees an AI chatbot and teamed up with Cognition Labs for custom tools.
While tech giants are set to spend heavily on AI, the payoff is still mostly hype: real economic gains are slow to show up.

Some companies using AI that quantified its impact on specific tasks reported a median productivity gain of about 30%, concentrated in customer support and software development tasks.
But there's a flip side: companies that discussed AI in the context of their workforce reduced job openings by more than other companies.
Goldman predicts that eventually, around 11 million US jobs could be automated away.

Most small businesses using AI (94%) say they're seeing real benefits, like better efficiency and stronger teams.
Still, nearly half struggle with tech skills or picking the right tools, and a strong majority (88%) want more training and support to implement AI successfully.