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The Centre has stepped up efforts to expand gas networks across the country and reduce dependence on a single fuel source, introducing a policy that may halt LPG supply to households that do not switch to piped natural gas (PNG) in areas where such infrastructure is already available.

The move comes amid disruptions in global oil supplies due to the ongoing Middle East crisis, prompting authorities to promote PNG as a more reliable alternative for both domestic and commercial users.

The directive has been issued under the Natural Gas and Petroleum Products Distribution (Through Laying, Building, Operation and Expansion of Pipelines and Other Facilities) Order, 2026, notified by the Ministry of Petroleum and Natural Gas.

Why the Centre is promoting PNG

Authorities are highlighting PNG’s advantages, including uninterrupted supply through pipelines, eliminating the need for repeated LPG cylinder refills. The shift is also aimed at improving energy security and reducing logistical challenges linked to cylinder distribution.

How to apply for a PNG connection

To apply for a PNG connection, consumers can follow these steps:

• Visit the official website of your local gas provider such as Indraprastha Gas Limited or Mahanagar Gas Limited
• Navigate to the “New PNG Connection” section
• Fill in personal and address details
• Upload required documents including Aadhaar and address proof
• Pay the installation or registration fee
• Submit the application and note the reference number

The gas company will verify the details and schedule installation.

Documents required for PNG gas connection

• Photo identity proof (any one): Aadhaar card, PAN card, voter ID, passport or driving licence
• Address proof (any one): recent electricity bill, BSNL telephone bill, rent agreement, ration card or property tax bill
• Ownership proof (any one): registered property document or sale deed, society letter or share certificate, or property tax receipt
• For tenants: no objection certificate (NOC) from the landlord along with their ownership proof
• Other documents: passport-size photographs

Can households keep both LPG and PNG?

Yes, households can maintain both LPG and PNG connections. While PNG is typically used for daily cooking, LPG cylinders are often retained as a backup during emergencies.

PNG vs LPG: which is cheaper?

PNG is generally more cost-effective than LPG, as consumers are billed based on actual usage. In contrast, LPG requires periodic cylinder purchases, which can lead to higher cumulative costs over time.

What to do if you cannot book an LPG cylinder

Consumers facing issues with LPG booking can:

• Use mobile apps, websites, SMS or IVRS services
• Ensure the registered mobile number is active
• Contact the local distributor or visit the nearest office
• Reach out to customer care for assistance

What to do if LPG is not delivered

If an LPG cylinder is not delivered on time:

• Wait for the standard delivery window of 2–3 days
• Contact your distributor for status updates
• Call the official helpline of your LPG provider
• Register a complaint via the website or mobile app
• Escalate the issue if delays persist

Consumers can also file complaints through the Ministry of Petroleum and Natural Gas grievance portal or the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).

Helpline numbers and support

For assistance related to LPG and PNG services:

Indian Oil Corporation: 1800-2333-555 | cxcare@indianoil.in
Bharat Petroleum: 1800-22-4344 | support@bharatpetroleum.in
Hindustan Petroleum: 1800-2333-555 | hpgas@hpcl.in
Indraprastha Gas Limited: 1800-102-5109 | care@igl.co.in
Mahanagar Gas Limited: 1800-22-9944 | customercare@mgl.co.in

The policy marks a significant push toward expanding PNG usage as part of India’s broader energy diversification strategy.