Marc Benioff says Agentforce proves AI will not replace software
NewsBytes | April 20, 2026 9:40 PM CST
Salesforce's Agentforce boosts support efficiency 40%
Benioff shared how Agentforce has already made life easier for companies like Pearson and PenFed, helping answer customer questions and reset passwords automatically, which boosted efficiency by 40%.
He also emphasized Salesforce's long-standing commitment to data security and compliance, saying their experience keeps them ahead in the game: We've been doing this for decades.
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