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Shopkeeper kept 'winking' at customers causing his business to suffer. Top neurologist shares the reason behind his unintentional behaviour
ET Online | April 22, 2026 3:38 PM CST

Synopsis

A cosmetics shop owner's repeated winking at women customers caused offense and hurt sales. This was not intentional but a medical condition called hemifacial spasm. A neurologist explained this involuntary facial contraction is due to nerve pressure. Treatment like Botox can help. This case reminds us to look beyond assumptions and understand medical conditions.

A shopkeeper had a winking problem, which a neurologist attributed to hemifacial spasm, a neurological disorder. (Istock- Representative image)
It started as an awkward misunderstanding. Customers walking into a busy cosmetics shop began noticing something unusual about the owner. During conversations, he would repeatedly wink at women, often at the worst possible moments. What seemed like inappropriate behaviour soon began affecting his reputation and sales. But behind the discomfort and assumptions was a medical condition the shopkeeper himself could not control. A neurologist has now explained why this happens and why it is often misunderstood.

Dr Sudhir Kumar recently shared the case on X, describing how a shopkeeper running a popular cosmetics store developed a troubling symptom over the past three months. According to the account, the man began involuntarily winking his left eye while speaking to women customers. The behaviour was not occasional. It happened repeatedly during conversations, making interactions uncomfortable and leading many customers to feel offended.

Despite the reactions, the shopkeeper insisted he was not doing it intentionally. He reported no behavioural issues, no facial weakness and no prior history that could explain such actions.


A neurological condition

Dr Kumar identified the condition as hemifacial spasm, a neurological disorder that causes involuntary contractions on one side of the face. In this case, the wink was strictly limited to one side, which is a key clinical clue. The movements were also beyond the patient’s control, even though he remained fully aware of them. Situations involving stress or active conversation seemed to trigger or worsen the episodes.


These spasms can easily be misinterpreted, especially when they occur in socially sensitive settings. What looks like a deliberate gesture may actually be the result of abnormal nerve activity.

What causes hemifacial spasm

According to Dr Kumar, the most common underlying mechanism involves vascular compression of the facial nerve. A blood vessel, often forming a loop, presses against the nerve responsible for facial movements. This constant pressure disrupts normal nerve signals, leading to repeated, involuntary muscle contractions. Over time, these spasms can become more noticeable and frequent.

Because the condition affects only one side of the face, it often stands out clearly, as seen in this case.



When symptoms impact daily life

While hemifacial spasm is not life-threatening, its impact can be significant. For this shopkeeper, the condition went beyond physical discomfort. It began affecting his interactions, customer relationships and overall business.

Social embarrassment is a common consequence. Patients are often aware of their symptoms but unable to control them, which can lead to anxiety, avoidance of social situations and misunderstandings.


Treatment

Dr Kumar noted that treatment options are available and can be highly effective. One of the most commonly used treatments is botulinum toxin, widely known as Botox, which helps relax the affected muscles and reduce spasms. With proper medical care, many patients experience significant improvement in symptoms and quality of life.


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