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Smart Meter Complaint: Prepaid smart electricity meters have been installed in many states of India, due to which the billing system is being made easier than before. But now many users are facing a big problem after using it, in which even after recharging, the complete balance is not visible in the meter or suddenly the power connection gets cut. If you are also among those people who are facing this problem, then there is no need to panic. Because now you can easily file a complaint regarding this problem while sitting at home.

Call and file complaint like this

If the full balance is not visible in the meter, the easiest way is to call the helpline number. If it is the case that your recharge is not getting updated, then immediately dial the number 1912 or you can register a complaint by contacting the relevant helpline number of your state. But before calling, keep this information ready so that you do not face any problem:

• customer id
• recharge amount
• transaction id
• date and time

State wise helpline number

• Uttar Pradesh (UPPCL): 1800-202-240 / 1800-202-1810
• Bihar (NBPDCL/SBPDCL): 1800-345-6198
• Madhya Pradesh: 1800-233-1266/1912
• Rajasthan: 1800-180-6507 / 1800-180-6045
• Delhi (Tata Power-DDL): 1800-208-9124 / 19124
• Maharashtra (MSEDCL): 022-26478246 / 1800-233-3435
• Assam (APDCL): 8876100100 / 0361-2313200
• Haryana (DHBVN/UHBVN): 1800-180-4334 / 1800-180-1550

You can also complain through mobile app

If you are among those who do not want to or cannot call, you can also file a complaint through your state’s smart meter app. The way to do this is very easy:

• open the app
• Go to Menu
• Select Feedback or Consumer Complaint
• Fill in complete details (amount, transaction ID etc.)
• Submit complaint and save reference number

Major apps of the state:

• Uttar Pradesh: UPPCL Smart Consumer
• Bihar: Bihar Electricity Smart Meter
• Madhya Pradesh: Smart Electricity
• Rajasthan: Bijli Mitra
• Delhi: TPDDL Connect
• Maharashtra: Mahavitaran
• Assam: myBijli
• Chhattisgarh: More Bijlee
• Haryana: DHBVN / UHBVN Consumer

You will get quick solution even through email

If a situation arises in which the problem is not being resolved immediately, you can also send a complaint through email. But before sending an email, you should know what information is important in it:

• Balance before and after recharge
• Transaction ID
• date and time
• screenshot or receipt

Why is this information important?

Looking at today’s times, electricity has become the most essential resource for households. In such a situation, even a small technical mistake can cause big problems for you. With the help of these methods, you can solve your problem sitting at home without going to office.

complain wisely

The government has provided prepaid smart meter facility only for the convenience of the people, but if any problem arises, then by complaining in the right way, you can get rid of your problem quickly. With the right information and action at the right time, your problem can be solved quickly.