Mumbai: The Mahindra Group is putting artificial intelligence to work across its businesses-from the shop floor to the call centre-and its impact on profitability.
Addressing the quarterly earnings press meet, Anish Shah, group managing director & CEO, said in the automotive business, AI-led initiatives are targeted to generate more than ₹4,100 crore in revenue in FY27, enhance customer satisfaction by 2-3 percentage points, and cut new product development timelines by 10%.
At Mahindra Finance, the targets are sharper-₹10,000 crore in disbursements through AI-driven customer acquisition, 80% of operations running autonomously, and 75% of live loan collections AI-assisted.
Addressing the quarterly earnings press meet, Anish Shah, group managing director & CEO, said in the automotive business, AI-led initiatives are targeted to generate more than ₹4,100 crore in revenue in FY27, enhance customer satisfaction by 2-3 percentage points, and cut new product development timelines by 10%.
At Mahindra Finance, the targets are sharper-₹10,000 crore in disbursements through AI-driven customer acquisition, 80% of operations running autonomously, and 75% of live loan collections AI-assisted.
