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• Feedback of complainants being taken from control room, defaulter zero in settlement of C-category (CM reference)

Rampur. In the matter of quick and quality disposal of public complaints (IGRS) in the state, Rampur district has won the first position in the state for the fourth consecutive time. In the monthly ranking of April 2026 released by the government, Rampur has set a new record by getting an excellent score of 138 out of 140. This fourth position in the ranking is entirely due to the strict instructions and meticulous monitoring of District Magistrate Ajay Kumar Dwivedi. The result is, which has made the district a role model for redressal of complaints in the entire state.

DM’s infallible strategy resulted in kingship

Being on top in the entire state for the fourth consecutive time is not a coincidence. This is the result of the efficient leadership and strict attitude of the DM, in which there is no room for ignoring the complainants. His clear strategy is to give the highest priority to every complaint. Due to this continuous monitoring of the DM, accountability has been fixed in all the departments and the district has maintained its dominance in the ranking.

Cross check from control room, direct view of CM office also

The administration has not just relied on paper settlement, but has set up a special IGRS control room to test its ground reality. Here, as soon as a complainant’s complaint is resolved departmentally, immediately after that the employees dial the phone and talk to the complainant and take feedback of his satisfaction. Along with this cross-checking of the higher officials, this excellent performance of Rampur district is also being directly observed from the level of the Chief Minister’s Office. Is.

The district passed the tough standards 100%

Maintaining one’s rank continuously in IGRS was a very challenging task. Officer-in-charge Anurag Singh said that the government has set strict standards for redressal of complaints. These include time bound marking, keeping the number of defaulters at zero and most importantly disposal of C-category (Chief Minister reference) complaints on priority basis. Rampur has recorded 100 per cent success on all these tough parameters. Meanwhile, Chief Development Officer Gulab Chandra The credit for this historic achievement has been given to administrative teamwork, regular monitoring and mutual coordination between departments.

The goal is not just to close the file, but to bring a smile on the face.

On getting the first rank for the fourth consecutive time, the District Magistrate patted the backs of all the district level officers and employees. He has given clear instructions that timely and satisfactory resolution of the complaints of the common people is the first and last priority of the administration.

The DM said, “The Chief Minister’s clear intention is that no complainant should return from the office disappointed. Our aim is not just to close the paper file of the complaint, but to bring a smile on the face of the complainant by providing him speedy justice. The administration will ensure resolution of public problems with the same transparency in future also.