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During long journeys, people often stop at petrol pumps just to fill the car, but very few people know that many essential facilities are available here completely free of cost. Whether you need to fill air in tyre, need clean drinking water or need first-aid in an emergency, the petrol pump operator cannot charge you for these services.

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Due to lack of information, many people are not able to use these rights and in some places even money is collected from them. Whereas the rules clearly say that it is mandatory to provide some basic facilities at every petrol pump in the country. If a petrol pump denies these facilities or asks for money in return, a complaint can be made.

Right to fill tires with free air

It is necessary for every petrol pump to have a machine to fill the tires of vehicles and staff to operate it. This facility is completely free. Many times people pay money after filling the air, whereas according to the rules no charge can be taken for this. If the air filling machine at a petrol pump is faulty or the employee is not present, the customer can complain to the pump manager. Correct tire pressure is considered very important for road safety, hence this feature has been made mandatory.

Separate toilets necessary for men and women

The biggest problem during travel is clean toilet. For this reason, it is necessary to have separate toilets for women and men at every petrol pump. Not only this, it is also the responsibility of the pump owner to keep them clean and usable. If toilets are dirty, locked or not being used, customers can lodge a complaint. This facility is considered an important part of the basic needs and cleanliness system of the passengers.

Clean drinking water is also completely free

During extreme heat and long journeys, drinking water becomes the most essential need. According to the rules, there should be a provision of clean and pure drinking water at every petrol pump. For this, it is considered necessary to install RO system or water cooler. No fee can be charged from customers for this facility. If water is not available at a pump or money is demanded, a complaint can be made.

First aid box facility in emergency

In case of a road accident, minor injury or sudden illness, the first-aid box present at the petrol pump can prove to be very helpful. It is mandatory for every petrol pump to have essential medicines, bandages, antiseptic lotions and other necessary medical materials available for first aid. If needed, customers can ask for a first-aid box from the pump staff. In many cases, this facility can avert a major problem by providing timely first aid.

You can also get the facility of making important phone calls

If the mobile gets switched off during the journey, there is a network problem or if help is needed in an emergency, then the facility of making important phone calls from the petrol pump can also be availed. This facility is considered very useful especially for the travelers on highways and remote areas.

Where to complain?

If these facilities are not being provided at any petrol pump or money is being demanded in return, then customers can complain about it on the government portal. Apart from this, complaint can also be made to the concerned oil company or pump manager.

Why is it important to know your rights while traveling?

Lakhs of people across the country use petrol pumps daily, but due to lack of awareness many times they are deprived of their basic facilities. In such a situation, being aware of these rights not only increases your convenience but also makes the journey safe and easy.