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Bank Employee Complaint: Often bank employees harass customers by saying ‘lunch break’ or ‘come later’, while in reality you are not aware of your rights. According to the rules of the Reserve Bank of India (RBI), no employee can postpone work during duty hours. If this happens to you, you can immediately complain using the customer rights given by RBI and take direct action against the negligent employees.

complain to rbi

Due to lack of knowledge of their rights, customers often tolerate the arbitrary actions of bank employees. The rule is clear that if the employee delays work or misbehaves, then instead of sitting silent, you can complain directly to the Reserve Bank of India (RBI).

Seek help from Banking Ombudsman

• Most people find it better to wait or wander for hours rather than protest.
• If this happens to you, there is no need to worry.
• You can take the help of Banking Lokpal and take strict action against that employee.

Complaint in Grievance Redressal Forum

If the matter is not resolved in the bank, then you can directly lodge your complaint in the Grievance Redressal Forum of the bank. Every bank has its own complaint center, where immediate action is taken on complaints. For this you can use the bank’s toll-free number, website or grievance portal.

Read this also-Does anyone abuse or threaten you over calls or messages? File a complaint under this section, strict action will be taken

Where to lodge complaint?

• Filing a complaint is now very easy. You can visit RBI website cms.rbi.org.in and select ‘File A Complaint’ or email your complaint to CRPC@rbi.org.in.
• Apart from this, you can also lodge your complaint directly by calling toll-free number 14448.