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Kashipur. Consumers of private broadband company ‘Timbl’ in Kashipur, Uttarakhand have suffered a major shock. The problems of the customers, who have been facing the problem of poor internet speed and frequent connectivity breaks for a long time, increased further when the company completely halted its services in the entire city without any prior notice. Due to this sudden lockdown, not only the work of the people has come to a standstill, but their recharge money has also got stuck.

The most surprising thing is that the customer care number of the company is also completely switched off now. When distressed consumers tried to contact the local level, there was complete silence there too. People are now feeling cheated and are unable to understand where to lodge a complaint.

Officials disconnected the phones, complete silence

In fact, after the closure of the service, when an attempt was made to contact the responsible officials of the company, their attitude was extremely irresponsible. When calls were made to the mobile numbers of company officials Manish (9818667829) and Vivek Singh (9312089163), both of them disconnected the phones. The call was disconnected after a continuous ringing. After this, he was sent a message asking him to clarify the situation, but even after hours, no response has been received from his side. This mysterious silence of the officials is indicating that perhaps the company has now packed its bags from the city.

Work from home people and businessmen are in trouble

According to local people, there are thousands of customers of timbl Broadband in Kashipur. A large number of these are those youth who ‘work from home’ for companies in Delhi, Noida or Bangalore. Many people’s jobs are in danger due to the sudden shutdown of the internet. Apart from this, those doing online business, shopkeepers using digital payments and students studying have been most affected. A local consumer said that he had recently renewed his connection by paying one year advance payment, but now the company is nowhere to be found.

How to get the money back? public upset

It is being told that due to this sudden disappearance of the company, legal complications have also increased. Consumers say that this is a direct case of fraud. Running away without providing service despite taking advance money is a violation of consumer rights. Now people are preparing to go to the Consumer Forum (Consumer Court), so that the company can be punished and their lost money can be recovered. However, this step of the company has created panic in the entire digital network of Kashipur.