Top News

• Swiggy CREW's entry into the travel industry
• Introducing the 'Always-On' Concierge App
• Assistance from planning to travel

CREW, the premium concierge platform in the Swiggy ecosystem, today announced its entry into the travel space. Developed as a personal travel concierge service, CREW is designed for the avid traveler. As a destination expert, CREW stays with travelers from the first inspiration to travel, from travel planning, booking and curating every experience to the last memory. On-site assistance is also provided during short or long trips.

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The service is based on a year of experience and learning gained since CREW debuted as a comprehensive personal concierge service. This experience has consistently shown that the sector with the highest demand for seamless and end-to-end convenience is travel. So travel was a natural step for CREW's next step.

CREW picks up where most online travel platforms leave off. Once the booking is confirmed, passengers often have to handle everything themselves. However, CREW remains available 24/7 across different time zones and helps address travelers' needs in real-time while they are away from home. CREW offers facilities such as itinerary changes, local recommendations and daily assistance. Human concierge is accompanied by AI to provide fast, consistent and personalized responses.

Sharing this update on Linkedin, Swiggy Food Marketplace CEO Rohit Kapoor said, “The problem was never the destination. The problem was always the gap between booking and the actual experience. We created CREW to bridge this gap. A personal travel concierge who stays with you before, during, and even when it's time to reschedule. Great prices to start with and hands-on assistance for every need thereafter.”

Riya Sethi Wadhwani, a regular traveler and user of CREW said, “This summer I traveled to Europe with my parents and kids and traveling with CREW was truly a game changer. From helping us choose the right flights and hotels at the right price, to being in touch with us on WhatsApp throughout the journey and being available if we needed to change some local tourism bookings after reaching the destination, CREW made our travel experience better from start to finish. So attentive to our travel needs. After careful consideration, I don't think it's possible to go back to the way we used to travel.”

What does CREW do?

• Special hotel rates for members only: Preferred rates are available through CREW's partner network, which are exclusive to CREW members.
• From planning to return travel: assistance at every step of the journey, including hotels, flights, cabs, visas, forex, international ticket bookings, reservations, travel activities and discovery of curated experiences.
• CREW travels with you: anticipating what needs to be booked in advance, making reservations on behalf of travelers, and helping to get the most out of each destination. 24/7 concierge service available in various time zones.
• City-wise Local Expertise: Local partner networks and local expert recommendations from international locations are provided instead of a generic listing feed.

A concierge-first approach is central to CREW's service. This approach is based on active and reliable support. The aim is to anticipate passenger needs, communicate like a trusted contact and recommend the most useful options for passengers rather than the most promoted options.

As CREW expands its travel services, it continues to reinforce this concierge-based approach. This gives consumers greater confidence and convenience in making more important and complex travel decisions. CREW combines human expertise and AI with the support of Swiggy's technology ecosystem. This makes personalized travel assistance more accessible at every step of the journey. CREW is available through paid subscription or invitation only.

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