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In a significant step towards digital convenience, the Life Insurance Corporation of India (LIC) has introduced a new service that allows policyholders to pay their premiums directly through WhatsApp. This new feature eliminates the need to visit an LIC agent or branch office, offering customers a fast, secure, and user-friendly alternative from the comfort of their homes.

LIC Introduces WhatsApp Premium Payment Bot

India’s largest life insurance provider, LIC, has officially launched a WhatsApp-based payment system. By sending a simple message to a designated number, users can now settle their premium dues online through UPI (Unified Payments Interface).

The service is accessible by messaging “Hi” to 8976862090 on WhatsApp. Once the message is sent, an automated bot responds with a list of available services. Policyholders can select the “Premium Payment” option and proceed with the transaction seamlessly.

Step-by-Step Guide to Pay LIC Premium via WhatsApp

Here's how LIC's new WhatsApp payment feature works:

Send a Message: Open WhatsApp and send “Hi” to 8976862090.

Choose a Service: A chatbot will display several options. Click on "Premium Payment."

Access the Payment Link: You will receive a payment link. Click on it to begin the process.

Enter Policy Details: Input your LIC policy number to fetch the premium details.

Pay the Premium: Proceed to pay the premium (excluding tax) using UPI or other digital options.

Upload PAN Card: As a part of the process, upload a clear image of your PAN card in .jpg or .jpeg format.

Register on LIC Portal (if needed):

• Visit and click on the “Customer Portal.”

• If you're a new user, select “New User Registration” to create an account.

• Set up a secure password, then log in using the new credentials.

• Add your policy to access more services in the portal.

LIC’s Push Toward Digital Transformation

This move highlights LIC’s continued efforts to embrace digital platforms for better customer service. With increasing smartphone penetration and digital adoption across India, the WhatsApp payment feature is expected to be a game-changer for millions of policyholders.

Besides premium payments, LIC’s WhatsApp bot is also likely to offer other essential customer services soon, making policy management easier than ever before.

Why This Matters for Customers

For years, LIC policyholders have relied on agents or physical visits to pay their premiums. This new digital initiative not only saves time but also enhances convenience and security. Whether you live in a metro city or a rural area, all you need is a smartphone and WhatsApp to handle your premium payments with just a few clicks.

This feature is especially beneficial for busy professionals, senior citizens, and individuals living in remote areas, where access to LIC branches may be limited.

Stay connected, stay insured — now just a WhatsApp message away!

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