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The central government recently reduced GST rates on many items. The new GST rates will come into effect tomorrow, September 22nd. Following this government move, many companies have announced price reductions on their products. Many have also informed consumers of their new rate lists through newspaper advertisements. Some have posted information on their websites regarding the prices effective September 22nd. The government is also closely monitoring whether prices have decreased after the GST reduction. If a shopkeeper is still charging the old rate for an item despite the reduced price, you can complain in several ways.

The government has also taken steps to ensure that the benefits of the reduced GST rates reach consumers. Starting September 22nd, a separate category for GST-related complaints will be created on the National Consumer Helpline and the INGRAM portal. This includes all major categories, including cars, bikes, banking, white goods like TVs and refrigerators, e-commerce, FMCG, and others. If a shopkeeper or store does not pass on the benefits of reduced GST rates effective September 22nd, you can complain about the National Consumer Helpline number 1915.

Whatsapp Complaint

You can send an SMS or WhatsApp to the Ministry of Consumer Affairs' Consumer Helpline mobile number 8800001915. You can also register your complaint on 1800114000. This can only be done between 8 am and 8 pm.
Complaints can also be filed through the National Consumer Helpline app and the Umang app, which can also track your complaint. You can also register your complaint by visiting the Ministry's website, https://consumerhelpline.gov.in, and registering yourself.

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