Top News

MP Electricity Theft Complaint App: The electricity system in Madhya Pradesh is changing with the launch of this new app by the Electricity Department. Citizens can directly report power theft through the app.

MP Electricity Theft Complaint App: Electricity theft is still a problem in many states across the country. The electricity department tries various methods to curb power theft, but despite this, people do not desist. Therefore, now the power companies in Madhya Pradesh have developed a unique method to curb power theft.

An app called V-Mitra has been developed for this purpose. Its special feature is that the complainant can remain completely anonymous. A reward is awarded for a correct complaint, and the entire process is completed on the mobile phone. This app has led to thousands of complaints being registered in a short time and significant amounts being recovered.

How it works

The V-Mitra app, developed by the power companies in Madhya Pradesh, is not just for filing complaints. Rather, it's a social monitoring tool for the electricity department. Any consumer can report technical issues like power theft, incorrect geo-tagging, line load mismatch, or transformer linkage.

The process of submitting a complaint is simple, and you can even add a photo or location as proof. The company investigates the complaint, and if the information is found to be accurate, the complainant is rewarded. The app's biggest strength is that the public directly provides feedback to the system.

How is the reward awarded?

The company has established clear rules for determining the reward. The connection or line about which the information is provided is investigated. If the case of incorrect tagging, excessive load, or theft is found to be true, a reward ranging from 10 rupees to 25 rupees per kilowatt is awarded. In major cases, this amount can reach 50,000 rupees. The complainant's identity is protected throughout this process. This allows people to help without fear.

Recoveries made so far

The app's results are astonishing. Within 100 days of its launch, nearly 30,000 complaints were filed, and over 2.5 million rupees were recovered. In many cases, people were rewarded, with one citizen receiving a full 50,000 rupees. The department says this participation has had a direct impact on theft, and that ground-level irregularities are being detected faster than ever before, thanks to the public's participation.