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The government has taken an important decision for millions of pensioners across the country. Just as employed individuals receive monthly salary slips, it has now become mandatory for pensioners to receive them monthly. The government has been receiving complaints that many banks are not sending pension slips at all, leaving pensioners unable to understand how much pension has been credited to their accounts, what amount has been deducted, and whether any amendments have been made.

To address these issues, the Central Pension Accounting Office (CPAO) has issued strict instructions to all banks. Banks must now send pension slips via email, SMS, WhatsApp, or any other digital medium immediately after pension credits. If a bank does not have a pensioner's email address, it must update it.

Monthly Pension Slips to Be Sent to Every Pensioner

The government has clearly stated that sending pension slips immediately after pension credits is mandatory. Many pensioners have complained that they don't receive their slips, and banks don't respond. The government has warned banks that non-compliance with this rule could lead to action.

From WhatsApp to SMS
The government has directed banks to send pension slips through any digital medium, including email, SMS, WhatsApp, or the bank's mobile app. If an email address is missing, the bank must obtain an email from the pensioner and update the records.

Why is a pension slip important?
A pension slip provides a complete picture of a pensioner's monthly income. It contains information such as:

Total pension amount deposited

What amounts were deducted

Whether any amendments were made

Whether arrears were added

This information is essential for the pensioner's financial planning, tax calculations, and record keeping.

Send clear and easy-to-read slips.
The CPAO has also urged banks to send slips in a clear format, so that even elderly pensioners can easily read them. Incorrectly formatted or incomplete slips will not be accepted.

How to view pension online?
Pensioners can view their complete pension history by registering themselves on the CPAO website, cpao.nic.in. Registration will require:

12-digit PPO number
Date of birth
Date of retirement
After logging in, pensioners can easily access their complete pension, deduction, complaint, and revision information.

Why is the PPO number important?
The PPO number is a unique number for every pensioner. It is used to track the pensioner's identity, payment history, complaints, and pension records. This feature is available only to Central Civil Pensioners.

What should pensioners do if they don't receive a slip?
If the bank is not sending the slip, pensioners can contact the bank's grievance cell, CPPC. Additionally, pensioners can file a complaint on the CPAO portal.

This government move will prove to be extremely important in the interest of pensioners. The availability of pension slips will not only increase transparency but also enable pensioners to plan their expenses more effectively. They will also receive immediate information about any deductions or amendments. This decision is a major step towards making the pension system more transparent, simple, and reliable.

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