Many of us frequently travel by train. Sometimes, due to haste or crowds, luggage gets left behind, and people panic. If this happens to you, don't worry. Indian Railways' Rail Madad app can help you get your lost luggage back.
Rail Madad App: India is a country where millions of people travel by train every day. Losing luggage in the rush to get off the train has become a common concern for railway passengers. Whether it's a wallet, backpack, phone, or small trolley, passengers often realize within minutes of getting off the platform that their belongings are still on the moving train.
Indian Railways is one of the world's largest and busiest rail networks. These kinds of incidents are not new to the railways. But in recent years, the railways have simplified this process. Now, with a single system, luggage can be found quickly, and the stress on passengers has also been significantly reduced. Let's tell you more about this system.
Use the Rail Madad App
The railway's special grievance redressal platform, 'Rail Madad', has become the easiest and most effective way to register complaints about lost items. This digital service is available 24/7, and passengers can register their complaints from their phones. To register a complaint, passengers simply need to enter their PNR number, provide a brief description of the missing item, and submit the request through the app. The system then immediately sends an alert to the relevant railway divisions along the train's route.
Those who do not wish to use the app can register the same complaint directly on the official website railmadad.indianrailways.gov.in. Here, the portal registers the complaint and forwards it to the relevant teams. It's important to note that the sooner you register the complaint, the sooner the search will begin, and the higher the chances of finding your belongings. You can also report it at the station.
Passengers also have the option of reporting their lost belongings at the station. This can be the station where they disembarked or the next major stop on the train's route. The station master, the lost property counter, and the RPF (Railway Protection Force) are responsible for handling complaints in such cases.
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