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If you use the Indian online food and grocery delivery platform Swiggy, you will no longer need to open the app to order food or groceries. You will now be able to order food with the help of AI. Swiggy has announced a major tech initiative that will allow users to place orders directly through AI chatbots such as ChatGPT, Gemini, and Claude. Swiggy has announced the integration of the Model Context Protocol (MCP) across all its business verticals.

Direct Ordering via AI Chatbots
With Swiggy's new system, users will be able to order food or groceries by interacting with AI chatbots. The user will simply state what they want, and the AI ​​will place the order through the conversation. This feature will be available on Swiggy's food delivery platform, as well as on verticals like Instamart and Dineout. This means everything from grocery shopping to restaurant bookings will be possible through AI.

What is MCP and How Does it Work?
The Model Context Protocol (MCP) was developed by the AI ​​company Anthropic. It is a system that connects AI chatbots to third-party data and service platforms. Through MCP, AI can not only access information but also take action on behalf of the user. Swiggy has used this technology to give AI the ability to place orders and track deliveries.

Support for ChatGPT, Gemini, and Claude
According to Swiggy, after the MCP integration, users will be able to use Swiggy's services on AI platforms such as OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude. This means that users can order food through the AI ​​chatbot they use daily. This eliminates the need to switch apps and makes the entire process easier and faster.

Delivery Tracking and Dineout Reservations Also Possible
Through this AI integration, users will not only be able to place orders but also track their deliveries. In addition, the facility to book tables at restaurants under Swiggy Dineout will also be available through the AI ​​chatbot. The company says that user data will remain secure and the AI ​​will only be given access to necessary information. This move could position Swiggy among India's most advanced AI-driven consumer tech companies.

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