Tata Consultancy Services has reportedly installed a Digital User Experience Monitoring tool on company-issued laptops, allowing visibility into applications accessed and time spent on them. The rollout has raised employee privacy concerns as TCS has not disclosed the vendor, full monitoring scope or who can access the data. Its link to Zscaler also remains unclear.
Tata Consultancy Services (TCS) has installed a Digital User Experience Monitoring tool on company-issued laptops used across its workforce, according to a report by Moneycontrol. The development has triggered discussions around the balance between cybersecurity requirements and employee privacy at India's largest IT services company, whose workforce is nearing 600,000 employees.
What the tool tracks
Sources cited by Moneycontrol said the software allows TCS to view which applications employees access on their devices and how much time is spent on them. The deployment is reportedly being viewed internally both as a measure to strengthen data security and as a way to gain greater visibility into activity on company-owned devices. TCS has not responded to queries regarding the identity of the software vendor, the full range of the tool's capabilities, whether the data collected is tied to individual employees, or which teams within the organisation have access to it.
Lack of clarity around scope
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