Top News

• Reporting bad food is now easier!
• 24×7 Helpline from Swiggy
• Special 'Food Safety' channel launched in the app

Swiggy Food Safety Helpline : Swiggy (Swiggy Limited, NSE: SWIGGY / BSE: 544285), India's leading on-demand convenience platform, has strengthened its commitment to food safety by introducing two special features for better customer service. Swiggy has launched a dedicated 24×7 helpline to register any food safety complaints. ( Swiggy Food Safety Helpline )

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Customers can report their issues by calling 7948231850. Additionally, Swiggy has also launched a special 'Food Safety' channel in the 'Help' section of its app, providing a clear and easy way for customers to raise issues to their orders.

You can complain like this

With the help of this special section in the app, customers can express their complaints through a short message and upload relevant photos. Customers will be assigned a ticket number to track the status of their complaint. Customers who call this special helpline to register food safety issues will also be sent a link to their registered mobile number, where they can share additional information and photos about the issue. In both cases, Swiggy's Food Safety Assurance team will review the issues raised on a priority basis and take necessary action.

Customer feedback is always an important part

Expressing his views on this initiative, Siddharth Bhaku, Chief Business Officer, Swiggy Food Marketplace said, “We are committed to our commitment to food safety. Restaurant While continuously working with partners, we are also strengthening the mechanism through which customers can raise their grievances. Customer feedback has always been an important part of our operations and these additional options will further help us detect and correct errors wherever they occur.”

Act as an intelligence tool

This dedicated helpline and in-app channel will act as an intelligence tool for Swiggy, enabling it to identify recurring issues, understand their nature, communicate with restaurant partners and strengthen preventative measures across the platform.

Swiggy is constantly working with its restaurant partners to promote the use of high quality ingredients and to ensure that they exactly match the description on the menu. Apart from this, the company periodically imparts training to its partners on hygiene practices and food safety standards.

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