Air India CEO Campbell Wilson has reassured employees that recent go-arounds and flights returning to the bay are not alarming, given the airline’s “scale and size,” adding that “the incidence rate is entirely normal.”
“Over the past few months, our operations have garnered significant attention… Like all airlines, we face a variety of operational scenarios — some under our control, some not. When the spotlight is on us, it’s crucial to provide timely, clear and accurate information with the right context. Over recent weeks, we have been even more transparent than usual in reporting incidents and events, however small,” Wilson, MD & CEO of Air India, said.
He added that the airline hopes this “transparency will, over time, help build trust.” But in the short term, “it naturally results in an uptick of news coverage. With more than 1,200 departures every single day, nearly one every minute, across the Air India Group, it can seem like a lot. In the context of our scale and size, however, the incidence rate is entirely normal.”
Since the Tatas acquired Air India and AI Express in January 2022, restoring the Maharaja’s lost glory has remained one of the toughest challenges in contemporary aviation. Three-and-a-half years later, AI continues to navigate multiple operational and regulatory hurdles.
The DGCA has fined Air India on several occasions over various violations. Wilson noted that AI is not the only airline facing regulatory scrutiny, and every carrier encounters similar challenges from time to time. He highlighted that both the AI Group and IndiGo are central to India’s ambitions of becoming an aviation superpower, which requires strong homegrown airlines.
Following the Ahmedabad crash that claimed 260 lives, AI scaled down operations after June 12 to implement enhanced aircraft checks, with plans to restore all international flights next month.
Wilson said in his message to employees: “Our performance continues to improve thanks to the collective efforts across the organisation,” citing better on-time performance and baggage handling.
“We’ve empowered our front-line teams to offer e-vouchers to customers for service shortfalls, such as mishandled baggage, and are working to extend this to cabin crew, enabling them to provide on-the-spot resolution to customers during their journey,” he added.
With inputs from ToI
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“Over the past few months, our operations have garnered significant attention… Like all airlines, we face a variety of operational scenarios — some under our control, some not. When the spotlight is on us, it’s crucial to provide timely, clear and accurate information with the right context. Over recent weeks, we have been even more transparent than usual in reporting incidents and events, however small,” Wilson, MD & CEO of Air India, said.
He added that the airline hopes this “transparency will, over time, help build trust.” But in the short term, “it naturally results in an uptick of news coverage. With more than 1,200 departures every single day, nearly one every minute, across the Air India Group, it can seem like a lot. In the context of our scale and size, however, the incidence rate is entirely normal.”
Since the Tatas acquired Air India and AI Express in January 2022, restoring the Maharaja’s lost glory has remained one of the toughest challenges in contemporary aviation. Three-and-a-half years later, AI continues to navigate multiple operational and regulatory hurdles.
The DGCA has fined Air India on several occasions over various violations. Wilson noted that AI is not the only airline facing regulatory scrutiny, and every carrier encounters similar challenges from time to time. He highlighted that both the AI Group and IndiGo are central to India’s ambitions of becoming an aviation superpower, which requires strong homegrown airlines.
Following the Ahmedabad crash that claimed 260 lives, AI scaled down operations after June 12 to implement enhanced aircraft checks, with plans to restore all international flights next month.
Wilson said in his message to employees: “Our performance continues to improve thanks to the collective efforts across the organisation,” citing better on-time performance and baggage handling.
“We’ve empowered our front-line teams to offer e-vouchers to customers for service shortfalls, such as mishandled baggage, and are working to extend this to cabin crew, enabling them to provide on-the-spot resolution to customers during their journey,” he added.
With inputs from ToI
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