Railway Rules: If you have accidentally boarded a train without a ticket, there's no need to panic. Railway rules grant passengers certain rights. Knowing these rights will prevent the TTE (Ticket Examiner) from misbehaving or acting arbitrarily.
Railway Rules: The rush to catch a train, online booking errors, or last-minute confusion… sometimes, situations arise where a passenger boards the train without a valid ticket. As soon as the TTE appears, panic sets in. Thoughts race through your mind: how much will the fine be, will they make me get off the train, or will they be rude? But it's important to understand that railway rules also define passengers' rights. The TTE can only act within the bounds of the rules. If you know your rights, you won't be afraid or succumb to any undue pressure. Know your rights.
What can and cannot a TTE do if you don't have a ticket?
If you don't have a ticket or have an incorrect ticket, the TTE cannot treat you like a criminal. According to railway rules, they will collect the prescribed fare and penalty and issue you a valid ticket. You have every right to receive a proper receipt. The TTE cannot demand an arbitrary amount or take money without issuing a receipt. Furthermore, they cannot misbehave, threaten, or treat the passenger disrespectfully. Their job is to explain the rules and take action according to the valid process, not to intimidate or threaten.
Can you be deboarded from the train?
If you have a waiting list ticket and are sitting in a sleeper or AC coach, the TTE may ask you to move to the general coach if there are no seats available. They cannot immediately deboard you from the train unless it is necessary according to the rules. In the case of female passengers, elderly people, and sick individuals, they must adopt a more sensitive approach.
What should a passenger do if the TTE misbehaves?
If the TTE is imposing a fine, they must first clearly explain to you under which rule and how much money is being charged. He cannot make decisions arbitrarily. If you feel you have been treated unfairly, are being asked for extra money, or are being threatened, you are not obligated to remain silent. The railways have created easy ways for passengers to file complaints.
Where to complain?
You can call the railway helpline number 139 or register a complaint via text message. Alternatively, you can file a complaint against the TTE (Ticket Examiner) on the 'Rail Madad' app. Simply enter the train number, coach number, and details of the incident, and your complaint will be recorded. Remember, a TTE cannot accept bribes from any passenger or threaten you. Knowing your rights will ensure a safe and hassle-free journey.
